Firestone Complete Auto Care

Reviews

• Luba B

  Jan, 18 2018
  ★ ☆ ☆ ☆ ☆
  I've been going to this location for almost two years. Never had any problems. There were two employees before that always provided outstanding service. Now they have this new person Adam that is rude, will lie, and will constantly try to upsell you. This location was never extremely busy so I did a drop in recently. Adam said he could not service the car and scheduled me for the next day at 12. I asked him if he had an earlier time. He did not. The next day when I came in for the appointment, he tried to turn me away saying I told him I had no time. No ... I only asked you if you had an earlier appointment. I had brake service done but my brakes are still squealing. I tolerated him just to get my work finished but I will now be taking my business elsewhere. I will also check at a different place if they actually replaced the brakes for new ones or not. I feel bad for the workers. They seem to be decent people. One of the guys that used to provide good service is walking around with his head down and never talks anymore when this Adam person is around. For anyone else affected, I think you can also leave a review with corporate.

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