Hollywood Beach Suites + Hotel

Reviews

• Jess W

  May, 02 2018
  ★ ☆ ☆ ☆ ☆
  My husband and I travel on one vacation a year and we unfortunately booked this hotel to end the last night of our vacation (to accommodate an early flight). I say unfortunately simply because it was an awful experience…
  
  I thought it was harmless that our room (bathroom and bedroom specifically) abutted the Taco Shack out back, but was I in for a treat! We were forced to listen to incredibly LOUD bass and the repetitive beats of the local DJ until 2AM… Come to find out, we actually were literally right next to the DJ booth!
  
  In all honesty, I am still young enough to appreciate music and people having a good time, but the entire room echoed and the walls vibrated until the wee hours of the morning. Not getting any sleep was the worst way to end a vacation.
  
  To make matters worse, we called the office several times to inquire about the music, but were told that it would turn off at 11PM. Obviously we called back after 11PM and the line went dead after several rings, with no option to leave a voicemail. I am going to take a guess that they assume people that call after that time are inquiring about the ruckus out back (and don’t necessarily pick up). It would have been nice to at least have been given the heads-up or the option to have another room (from the start), especially if we weren’t planning to rage hard ALL NIGHT!!
  
  I know I will most likely receive some canned apology under my review, as well as maybe a lie or two saying I was offered a refund, but this was not the case at all. We requested even a partial refund, but were told that they would not be able to do that. They instead offered us a “discount” on our future stay, but WHY WOULD I WANT TO GO BACK? I couldn’t even imagine being paid to go through that again. Even more so, I couldn’t imagine if I had small children with me, or anyone that can’t cope with less than an hour or sleep.
  
  ugh.
  
  ****update to review based on feedback from hotel****
  I was not offered to switch rooms and I mentioned that very clearly in my initial review. I did not check in early, because the rooms weren’t even ready until after the check-in time of 3PM. I DON’T HAVE KIDS! {Love the canned responses though…} In addition, I obviously didn’t check out late, because if you noticed my initial review said that I only stayed at that hotel “to accommodate an early flight” the next morning. Ugh.

Photos and maps

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